I have worked in the Business communications field for the past 25 plus years and while I have watched the technology get better, it seems the service is getting worse. It is my intention to change that.

In today's fast-paced business world, many companies are struggling to establish meaningful relationships with their clients. A recent survey revealed that employees spend only 4.2 hours per week working with clients in a meaningful way, and 63% of them find it challenging to find time to nurture customer relationships. This problem is hindering revenue growth, which affects the bottom line. Fortunately, Artificial intelligence (AI) is introducing a way for employees to streamline activities in the office, making them more efficient with their time. While many workers look at the growth of AI with anxiety in this blog post, my hope is to show how AI can be used to enhance employee productivity and provide an avenue for meaningful interactions with clients.

More and more businesses are using SMS and MMS messaging to reach their customers. With high open rates and personalized marketing, it’s no wonder. But the influx of A2P messaging led to increased regulation by the US wireless carrier industry. One of the biggest changes has been the implementation of the 10 DLC TCR rule. This rule requires businesses that send this type of messaging to register their brands and campaigns with The Campaign Registry (TCR). So what exactly is this rule and how does it affect your business? Let’s dive in.

The automotive industry is facing a monumental shift as more and more drivers are holding onto their vehicles for longer periods than ever before. In 2022, the average passenger car has been on the road for over 13 years. As a result, drivers need reliable and efficient service to keep their vehicles running smoothly. Many car owners prefer to have dealers service their vehicles, but despite this, they still seek other options for service. AI-driven automation in a Customer Care Center can revolutionize the way dealerships approach service, and cater to the evolving needs of drivers.

The COVID-19 pandemic brought drastic changes in the way we work. Remote work, which before was seen as a perk for a select few, became a necessity for many. But as the world opens up, many companies are considering a hybrid work model. However, the transition is easier said than done. It requires a shift in management, technology, and office culture. In this post, we will discuss the ups and downs of hybrid work and the strategies companies can use to navigate them.

The world has become increasingly reliant on multiple methods of communication, video, voice, and text all play a vital role in how we work. For non-profits and municipalities it is no different and streamlining these channels on a unified communication platform has become essential. That is where Unified Communication as a Service or UCaaS comes in. In this blog, I will discuss what is driving the trend toward UCaaS and the benefits that non-profit organizations and municipalities can reap from implementing it. We will also explain how UCaaS can help to reduce costs, improve productivity, and facilitate collaboration.

The business landscape has been forever changed by the emergence of artificial intelligence. As more and more companies begin to leverage AI and its capabilities, I wanted to take a closer look at AI’s impact on UCaaS (Unified Communication as a Service) and CCaaS (Contact Center as a Service) Services. With the potential to transform these services by enabling organizations to provide real-time communication, automate customer service, and improve overall efficiency. It is possible to see AI dramatically changing how we think of our communications platforms.

The world of customer service has evolved significantly in the past decade, and companies must keep pace with the latest technology to ensure they meet customer expectations. One such advancement is Contact Center as a Solution (CCaaS), a cloud-based solution that enables businesses to provide excellent and consistent customer service from anywhere in the world.

As cyberattacks continue to grow in number and ferocity, it’s crucial to stay on top of software updates to protect your business and personal information. The latest security update comes from Google, who has just released an emergency Chrome security update to address a zero-day vulnerability.

If you are a business looking for a more efficient and cost-effective way to connect your offices? It is time to say adios to expensive MPLS circuits and hello to an SD-WAN.

I know I have been teasing about it for a while but finally here is the blog you have all been waiting for SD-WAN and how it pairs with UCaaS, lol. I know stupid joke but kept meaning to write this blog and then every time I started working on it I got sidetracked, the life of the self-employed I guess. However, this is an important subject and has real world applications for offices looking to move their phones to the cloud.

Recently one of my carriers experienced a technical issue that effected the desktop phones for some of mine and their customers. It was a real pain but fortunately it was short lived and within the hour all my customers were back up and running. However, the entire experience really got me thinking about redundancy and back up.

For most offices the answer is yes but you should consider a few things before taking the leap.

Call centers have long been a huge burden on companies. Companies often make a huge capital expense only to discover their shiny and new premise servers and software are incompatible with the latest technology within a matter of months. In addition, today’s technology offers an ever-changing array of tools to communicate with your customers and customers are desiring easier ways to interact. In the recent book, “The Effortless Experience”, author Mathew Dixon shows that customers care more about ease of use than the wow factor. They aren’t looking for you to jump over hurdles; they simply want you to deliver what you promised in the easiest possible way for them.

Okay, full disclosure here, this article has zero to do with Zombies. The title is total click bait a suggestion I got from one of those headline generator websites. I apologize. The thing is there have been tons of articles posted on the internet about this subject and the only reason I felt a need to chime in is because they are usually written by carriers hoping to prove their solution is the best.

Mike Tyson once said, “Everyone has a plan till' they get punched in the mouth” and nowhere in business is that truer than when looking at Business Continuity and Disaster Recovery (BCDR). According to eweek only 70% of business update their BCDR plan every 1 to 5 years, only a third of business surveyed tested their BCDR plan once a year, and a staggering 17% admit to never testing their BCDR plan. The fact is many companies look at BCDR strategy as a check mark in a box and not an activity vital to securing there companies future.

Today I was calling an old friend at his new job. I dialed up the local business and was greeted by the Auto Attendant. Not knowing my old friends extension I simply hit "0", as instructed, to reach the operator and was looped back to the same main greeting. I first thought, I must have done something wrong, somehow I had mishandled dialing "0", so I tried it again and was looped back again to the main greeting.