In the rapidly evolving landscape of hybrid work environments, globally distributed team members often struggle to find effective communication solutions. Disparate systems and tools fragment communication channels, resulting in an expensive and complex IT environment that hinders productivity and employee training. A worrying statistic shows that nearly 70% of employees currently feel disengaged or actively disinterested.

The business landscape has been forever changed by the emergence of artificial intelligence. As more and more companies begin to leverage AI and its capabilities, I wanted to take a closer look at AI’s impact on UCaaS (Unified Communication as a Service) and CCaaS (Contact Center as a Service) Services. With the potential to transform these services by enabling organizations to provide real-time communication, automate customer service, and improve overall efficiency. It is possible to see AI dramatically changing how we think of our communications platforms.

For most offices the answer is yes but you should consider a few things before taking the leap.