The world has become increasingly reliant on multiple methods of communication, video, voice, and text all play a vital role in how we work. For non-profits and municipalities it is no different and streamlining these channels on a unified communication platform has become essential. That is where Unified Communication as a Service or UCaaS comes in. In this blog, I will discuss what is driving the trend toward UCaaS and the benefits that non-profit organizations and municipalities can reap from implementing it. We will also explain how UCaaS can help to reduce costs, improve productivity, and facilitate collaboration.

Recently one of my carriers experienced a technical issue that effected the desktop phones for some of mine and their customers. It was a real pain but fortunately it was short lived and within the hour all my customers were back up and running. However, the entire experience really got me thinking about redundancy and back up.