You've been loyal to your wall-mounted phone system for over a decade, and it's served you well—up until now. However, as maintenance costs creep up annually and handsets become museum pieces, it's clear the writing's on the wall. With a portion of your team dialing in from home, the challenge of seamless communication has moved from a niggle to a full-blown hurdle. It's not just time for an upgrade; it's a necessity. But the thought of forking out a fortune on a state-of-the-art phone system in today's era? Forget about it. It's time to introduce your business to the cloud with Unified Communications as a Service (UCaaS), though admittedly, figuring out where to start can feel like deciphering hieroglyphics. Before hitting up Google in a frenzy, pause. Knowing exactly what your business needs will save you from a sales pitch leading you down a garden path.

In the rapidly evolving landscape of hybrid work environments, globally distributed team members often struggle to find effective communication solutions. Disparate systems and tools fragment communication channels, resulting in an expensive and complex IT environment that hinders productivity and employee training. A worrying statistic shows that nearly 70% of employees currently feel disengaged or actively disinterested.

The 5G revolution has been a hot topic for quite some time, but now that it's finally here, we're starting to see how it's going to change the way we work and connect with each other. As someone who works closely with businesses of all sizes, I've had a front-row seat to watching how 5G is transforming everything from remote work to UCaaS mobile apps. So here are 5 ways 5G us changing the game

More and more businesses are using SMS and MMS messaging to reach their customers. With high open rates and personalized marketing, it’s no wonder. But the influx of A2P messaging led to increased regulation by the US wireless carrier industry. One of the biggest changes has been the implementation of the 10 DLC TCR rule. This rule requires businesses that send this type of messaging to register their brands and campaigns with The Campaign Registry (TCR). So what exactly is this rule and how does it affect your business? Let’s dive in.

The world has become increasingly reliant on multiple methods of communication, video, voice, and text all play a vital role in how we work. For non-profits and municipalities it is no different and streamlining these channels on a unified communication platform has become essential. That is where Unified Communication as a Service or UCaaS comes in. In this blog, I will discuss what is driving the trend toward UCaaS and the benefits that non-profit organizations and municipalities can reap from implementing it. We will also explain how UCaaS can help to reduce costs, improve productivity, and facilitate collaboration.

If you are unaware of what the Omni-Channel is, then the quickest explanation is the use of smart phone apps so customers can order and pay for food with-out picking up a phone or entering the establishment.