You've been loyal to your wall-mounted phone system for over a decade, and it's served you well—up until now. However, as maintenance costs creep up annually and handsets become museum pieces, it's clear the writing's on the wall. With a portion of your team dialing in from home, the challenge of seamless communication has moved from a niggle to a full-blown hurdle. It's not just time for an upgrade; it's a necessity. But the thought of forking out a fortune on a state-of-the-art phone system in today's era? Forget about it. It's time to introduce your business to the cloud with Unified Communications as a Service (UCaaS), though admittedly, figuring out where to start can feel like deciphering hieroglyphics. Before hitting up Google in a frenzy, pause. Knowing exactly what your business needs will save you from a sales pitch leading you down a garden path.

I know I have been teasing about it for a while but finally here is the blog you have all been waiting for SD-WAN and how it pairs with UCaaS, lol. I know stupid joke but kept meaning to write this blog and then every time I started working on it I got sidetracked, the life of the self-employed I guess. However, this is an important subject and has real world applications for offices looking to move their phones to the cloud.

Recently one of my carriers experienced a technical issue that effected the desktop phones for some of mine and their customers. It was a real pain but fortunately it was short lived and within the hour all my customers were back up and running. However, the entire experience really got me thinking about redundancy and back up.

For most offices the answer is yes but you should consider a few things before taking the leap.

Okay, full disclosure here, this article has zero to do with Zombies. The title is total click bait a suggestion I got from one of those headline generator websites. I apologize. The thing is there have been tons of articles posted on the internet about this subject and the only reason I felt a need to chime in is because they are usually written by carriers hoping to prove their solution is the best.