The world of customer service has evolved significantly in the past decade, and companies must keep pace with the latest technology to ensure they meet customer expectations. One such advancement is Contact Center as a Solution (CCaaS), a cloud-based solution that enables businesses to provide excellent and consistent customer service from anywhere in the world.

As cyberattacks continue to grow in number and ferocity, it’s crucial to stay on top of software updates to protect your business and personal information. The latest security update comes from Google, who has just released an emergency Chrome security update to address a zero-day vulnerability.

If you are a business looking for a more efficient and cost-effective way to connect your offices? It is time to say adios to expensive MPLS circuits and hello to an SD-WAN.

If you are unaware of what the Omni-Channel is, then the quickest explanation is the use of smart phone apps so customers can order and pay for food with-out picking up a phone or entering the establishment.

Call centers have long been a huge burden on companies. Companies often make a huge capital expense only to discover their shiny and new premise servers and software are incompatible with the latest technology within a matter of months. In addition, today’s technology offers an ever-changing array of tools to communicate with your customers and customers are desiring easier ways to interact. In the recent book, “The Effortless Experience”, author Mathew Dixon shows that customers care more about ease of use than the wow factor. They aren’t looking for you to jump over hurdles; they simply want you to deliver what you promised in the easiest possible way for them.

So your company finally moved to Office 365 with happy images of a mobile workforce that will be optimizing applications wherever they are. But reality has set in and unforeseen performance issues cause employee productivity to slow to a crawl.