The world has become increasingly reliant on multiple methods of communication, video, voice, and text all play a vital role in how we work. For non-profits and municipalities it is no different and streamlining these channels on a unified communication platform has become essential. That is where Unified Communication as a Service or UCaaS comes in. In this blog, I will discuss what is driving the trend toward UCaaS and the benefits that non-profit organizations and municipalities can reap from implementing it. We will also explain how UCaaS can help to reduce costs, improve productivity, and facilitate collaboration.

Call centers have long been a huge burden on companies. Companies often make a huge capital expense only to discover their shiny and new premise servers and software are incompatible with the latest technology within a matter of months. In addition, today’s technology offers an ever-changing array of tools to communicate with your customers and customers are desiring easier ways to interact. In the recent book, “The Effortless Experience”, author Mathew Dixon shows that customers care more about ease of use than the wow factor. They aren’t looking for you to jump over hurdles; they simply want you to deliver what you promised in the easiest possible way for them.

Today I was calling an old friend at his new job. I dialed up the local business and was greeted by the Auto Attendant. Not knowing my old friends extension I simply hit "0", as instructed, to reach the operator and was looped back to the same main greeting. I first thought, I must have done something wrong, somehow I had mishandled dialing "0", so I tried it again and was looped back again to the main greeting.