You've been loyal to your wall-mounted phone system for over a decade, and it's served you well—up until now. However, as maintenance costs creep up annually and handsets become museum pieces, it's clear the writing's on the wall. With a portion of your team dialing in from home, the challenge of seamless communication has moved from a niggle to a full-blown hurdle. It's not just time for an upgrade; it's a necessity. But the thought of forking out a fortune on a state-of-the-art phone system in today's era? Forget about it. It's time to introduce your business to the cloud with Unified Communications as a Service (UCaaS), though admittedly, figuring out where to start can feel like deciphering hieroglyphics. Before hitting up Google in a frenzy, pause. Knowing exactly what your business needs will save you from a sales pitch leading you down a garden path.

In the rapidly evolving landscape of hybrid work environments, globally distributed team members often struggle to find effective communication solutions. Disparate systems and tools fragment communication channels, resulting in an expensive and complex IT environment that hinders productivity and employee training. A worrying statistic shows that nearly 70% of employees currently feel disengaged or actively disinterested.

Sustainability in business is not merely a passing trend or catchy phrase; it has become an imperative for companies looking to attract sustainability-conscious consumers and investors. As the world reevaluates its consumption patterns, companies must make decisions that ensure their relevance and demonstrate their commitment to their consumers, community, and the planet. In fact, sustainability can be viewed as a new branch of customer service, a way for companies to show they genuinely care.

The COVID-19 pandemic brought drastic changes in the way we work. Remote work, which before was seen as a perk for a select few, became a necessity for many. But as the world opens up, many companies are considering a hybrid work model. However, the transition is easier said than done. It requires a shift in management, technology, and office culture. In this post, we will discuss the ups and downs of hybrid work and the strategies companies can use to navigate them.

The world has become increasingly reliant on multiple methods of communication, video, voice, and text all play a vital role in how we work. For non-profits and municipalities it is no different and streamlining these channels on a unified communication platform has become essential. That is where Unified Communication as a Service or UCaaS comes in. In this blog, I will discuss what is driving the trend toward UCaaS and the benefits that non-profit organizations and municipalities can reap from implementing it. We will also explain how UCaaS can help to reduce costs, improve productivity, and facilitate collaboration.

The world of customer service has evolved significantly in the past decade, and companies must keep pace with the latest technology to ensure they meet customer expectations. One such advancement is Contact Center as a Solution (CCaaS), a cloud-based solution that enables businesses to provide excellent and consistent customer service from anywhere in the world.

I know I have been teasing about it for a while but finally here is the blog you have all been waiting for SD-WAN and how it pairs with UCaaS, lol. I know stupid joke but kept meaning to write this blog and then every time I started working on it I got sidetracked, the life of the self-employed I guess. However, this is an important subject and has real world applications for offices looking to move their phones to the cloud.

For most offices the answer is yes but you should consider a few things before taking the leap.

Okay, full disclosure here, this article has zero to do with Zombies. The title is total click bait a suggestion I got from one of those headline generator websites. I apologize. The thing is there have been tons of articles posted on the internet about this subject and the only reason I felt a need to chime in is because they are usually written by carriers hoping to prove their solution is the best.

Today I was calling an old friend at his new job. I dialed up the local business and was greeted by the Auto Attendant. Not knowing my old friends extension I simply hit "0", as instructed, to reach the operator and was looped back to the same main greeting. I first thought, I must have done something wrong, somehow I had mishandled dialing "0", so I tried it again and was looped back again to the main greeting.