How AI is Revolutionizing the Automotive Industry's Customer Service

The automotive industry is facing a monumental shift as more and more drivers are holding onto their vehicles for longer periods than ever before. In 2022, the average passenger car has been on the road for over 13 years. As a result, drivers need reliable and efficient service to keep their vehicles running smoothly. Many car owners prefer to have dealers service their vehicles, but despite this, they still seek other options for service. AI-driven automation in a Customer Care Center can revolutionize the way dealerships approach service, and cater to the evolving needs of drivers.