In today's fast-paced business world, many companies are struggling to establish meaningful relationships with their clients. A recent survey revealed that employees spend only 4.2 hours per week working with clients in a meaningful way, and 63% of them find it challenging to find time to nurture customer relationships. This problem is hindering revenue growth, which affects the bottom line. Fortunately, Artificial intelligence (AI) is introducing a way for employees to streamline activities in the office, making them more efficient with their time. While many workers look at the growth of AI with anxiety in this blog post, my hope is to show how AI can be used to enhance employee productivity and provide an avenue for meaningful interactions with clients.

The automotive industry is facing a monumental shift as more and more drivers are holding onto their vehicles for longer periods than ever before. In 2022, the average passenger car has been on the road for over 13 years. As a result, drivers need reliable and efficient service to keep their vehicles running smoothly. Many car owners prefer to have dealers service their vehicles, but despite this, they still seek other options for service. AI-driven automation in a Customer Care Center can revolutionize the way dealerships approach service, and cater to the evolving needs of drivers.

The business landscape has been forever changed by the emergence of artificial intelligence. As more and more companies begin to leverage AI and its capabilities, I wanted to take a closer look at AI’s impact on UCaaS (Unified Communication as a Service) and CCaaS (Contact Center as a Service) Services. With the potential to transform these services by enabling organizations to provide real-time communication, automate customer service, and improve overall efficiency. It is possible to see AI dramatically changing how we think of our communications platforms.